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How to work with us now

We know it can be confusing for our clients and community members to engage with us during this unprecedented period of time. So, we’ve listed out some of the most common banking needs and how to work with us right now, during COVID-19 (view our COVID-19 Statement here). Although things look a little different, we are still here to help!

Deposits and Withdraws
To make a check deposit, you can use the FNBT Mobile Money app to deposit your check remotely, or like a cash deposit or withdraw, you can visit our drive-thru or make your deposit using the Video ATM. For business clients who need to make deposits, you can use the FNBT mobile money app with mobile deposit capture (request help getting setup by emailing Rachel Costello or Josh Shofner), use our commercial night drops in lane one of the drive-thru, visit a drive-thru location or use the Video ATM.

Quick Tip: All clients can make a deposit in a night drop. Just make sure to endorse your check and place it in an envelope or attach to a deposit slip (pick up a few extra next time you are in the drive-thru). For business clients with larger deposits, request a key to place your deposit bags inside.

Open an Account
In this season, the easiest way to open your new First National Bank account is to do it online. Whether you are a completely new client or just need to open an additional account, you can get the process started in less than five minutes. Access the ‘open an account’ tool on our website (checking or savings) or through the FNBT Mobile Money app. If this sounds too intimidating, you can still make an appointment to open an account in one of our branches or work with one of our bankers over the phone. We invite you to call 217-935-2148 to make an appointment with a banker.

Get a Loan
Although the way we serve you has changed, our lending team is still here for you. From a personal loan to a business line of credit, our team of experienced lenders has adapted to this new environment and is ready to help. Our goal is to host all meetings on the phone or using video conferencing, leveraging our investment in technology and tools like DocuSign to create a great experience during these unprecedented times, however we can still meet in person if needed. To schedule an appointment via video, phone or in person, please call First National Bank at 217-935-2148 and ask for one of our lenders.

Manage Investments
Our investment portfolios have performed well during this period of extreme market volatility. Talk to our investment strategist, Matt Riley, to see recent performance and learn about how we manage for risk first without giving up returns. Additionally, now might be a great time to create a few important legal documents that can help protect your family. Our goal is to host all meetings on the phone or using video conferencing but can meet in person if needed. Give us a call at 217-935-2148 to speak with one of our team members.

Ask a Question
Our banking team is still here to serve you and we’ve extended our hours for the phone, Live Chat and our new Video ATM. Check out our location hours and availability here. We can help with things like forgetting your online banking password, making transfers, checking account balances and more.

Quick Tip: When you do have to leave your house for essential errands, use Apple, Samsung or Google Pay at the checkout to have a ‘touch-less’ experience. You can avoid using the pin-pad or handing your debit card to the cashier by using your digital wallet! Now is a great time to try out this awesome feature of your First National Bank debit card! Learn more here.

We are striving to be as agile as possible while adjusting our client service in this changing environment. As the situation continues to develop, we will be sending regular communication on changes that impact our clients. First National Bank is honored to continue to serve you while doing our part to help ‘flatten the curve.’



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